CS
Claire S
1 reviews | Active since Apr 2020
03 Jun 2023, 19:28
Disgusting services
Just phoned your customer support. The agent was talking to her friend eating chappies and blowing bubbles for 10 min then realized I was on the call. No apology and no help and never listen to anything I said I am disgusted with the way I was treated as a cell C customer
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Replies (6)CS
Claire S's updateReviewer Update
05 Jun 2023, 09:36 My husband phoned your call Centre and you people have upgraded our contracts but we have no new phones and we never asked for an upgrade. YOU GUYS DID FRUAD and your call Centre said we have to go to the police station and on top of everything you cancelled our fibre contract. We have been with you for so many years and this is how we get treated. SOMEONE NEEDS TO FIX THIS . We even phoned over the weekend and your agent was talking to her friend for 10 minutes and chewing chappies and blowing and popping bubbles. Now 20 min have gone by and the manager said she will phone in 2 min and gues what NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. Someone needs to fix this.
I got hold of someone on facebook to help and they now told me 24-48 hours....WHAT??????
I got hold of someone on facebook to help and they now told me 24-48 hours....WHAT??????
CS
Claire S's update05 Jun 2023, 09:36
Reviewer Update
My husband phoned your call Centre and you people have upgraded our contracts but we have no new phones and we never asked for an upgrade. YOU GUYS DID FRUAD and your call Centre said we have to go to the police station and on top of everything you cancelled our fibre contract. We have been with you for so many years and this is how we get treated. SOMEONE NEEDS TO FIX THIS . We even phoned over the weekend and your agent was talking to her friend for 10 minutes and chewing chappies and blowing and popping bubbles. Now 20 min have gone by and the manager said she will phone in 2 min and gues what NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. Someone needs to fix this.
I got hold of someone on facebook to help and they now told me 24-48 hours....WHAT??????
I got hold of someone on facebook to help and they now told me 24-48 hours....WHAT??????
CS
Claire S's updateReviewer Update
05 Jun 2023, 10:47My husband did not agree and the contract amount has not decreased for sim only we are still paying the amount with devices and on top of everything you guys have cancelled our fibre and they said we need to re apply for the fibre CF***4. Can someone please escalate this. Also the cell phone contacts are not working and everything is paid up to date so there is no reason for us to be completely cut off...
CS
Claire S's update05 Jun 2023, 10:47
Reviewer Update
My husband did not agree and the contract amount has not decreased for sim only we are still paying the amount with devices and on top of everything you guys have cancelled our fibre and they said we need to re apply for the fibre CF***4. Can someone please escalate this. Also the cell phone contacts are not working and everything is paid up to date so there is no reason for us to be completely cut off...
CS
Claire S's updateReviewer Update
05 Jun 2023, 11:15Thank you very much, Please can someone get our Fibre up as soon as possible in the meantime we need to work.
CS
Claire S's update05 Jun 2023, 11:15
Reviewer Update
Thank you very much, Please can someone get our Fibre up as soon as possible in the meantime we need to work.
CS
Claire S's updateReviewer Update
05 Jun 2023, 12:06Hi Its up and running thank you very much. We just now need to sort out the contract phones. Please can you advise that our Fibre account has only one debit order cause I see they are busy still with the fibre order we did over the weekend and our old one has been activated. Please can you make sure there is only 1 Fibre contract that will be debited from us. Thank you so much for your assistance please can I have your name cause you seem to be the only one that can help people at cell C and I would like to give you a review please
CS
Claire S's update05 Jun 2023, 12:06
Reviewer Update
Hi Its up and running thank you very much. We just now need to sort out the contract phones. Please can you advise that our Fibre account has only one debit order cause I see they are busy still with the fibre order we did over the weekend and our old one has been activated. Please can you make sure there is only 1 Fibre contract that will be debited from us. Thank you so much for your assistance please can I have your name cause you seem to be the only one that can help people at cell C and I would like to give you a review please
CS
Claire S's updateReviewer Update
05 Jun 2023, 13:28Unfortunately Hello Peter I can not do another review but I did put one on Cell C facebook page thank you so much.
CS
Claire S's update05 Jun 2023, 13:28
Reviewer Update
Unfortunately Hello Peter I can not do another review but I did put one on Cell C facebook page thank you so much.
CS
Claire S's updateReviewer Update
05 Jun 2023, 15:59I wish I could change my review everything is finally sorted out. Thank you so much.
CS
Claire S's update05 Jun 2023, 15:59
Reviewer Update
I wish I could change my review everything is finally sorted out. Thank you so much.