VS
Vanessa S
1 reviews | Active since Jul 2009
08 Feb 2021, 15:40
Disgusting service regarding migration of number to Vodacom
I’m disgusted with Cell C
So they decide to migrate my contract to Vodacom, without my knowledge, all of a sudden I have no signal, I can’t make or receive calls and I can’t use my data. This happened out of the blue on Friday. I laid a complaint on Friday, they tell me today that it’s going to take 3 days to investigate the matter. I explained via Facebook and email that we have no Vodacom coverage in our area. I have had no reply to my emails and I can’t even phone them to find out what’s going on. It took them 1 minute to stuff up my number, which I have had for over 15 years and it’s taking them 6 days to “investigate it”.
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Replies (2)
Cell C's replyOfficial
08 Feb 2021, 16:04Good day Vanessa
Thank you for reaching out to us.
We have received your query and has been escalated with our Network Department.
We apologise for the service you have experienced. Our team will be in touch to help
^NZ
Thank you for reaching out to us.
We have received your query and has been escalated with our Network Department.
We apologise for the service you have experienced. Our team will be in touch to help
^NZ
Cell C's reply08 Feb 2021, 16:04
Official
Good day Vanessa
Thank you for reaching out to us.
We have received your query and has been escalated with our Network Department.
We apologise for the service you have experienced. Our team will be in touch to help
^NZ
Thank you for reaching out to us.
We have received your query and has been escalated with our Network Department.
We apologise for the service you have experienced. Our team will be in touch to help
^NZ
VS
Vanessa S's updateReviewer Update
08 Feb 2021, 16:24Well that’s a great response, how am I supposed to do business in the meantime?
VS
Vanessa S's update08 Feb 2021, 16:24
Reviewer Update
Well that’s a great response, how am I supposed to do business in the meantime?