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NS
Nashua S

1 reviews | Active since Sept 2022

05 Sept 2022, 13:30

Disgusting service of CELL C

Well I gave in my 1 months notice to cancel my contract which was accepted, my contract expires at the end of Septemeber. Now I receive my ststatemet stating that at the end of the month I have to an additional amount due to the fact that I requested to cancel my contract and I no longer qualify for the discount that was given to me. How can they now cancel my discount just because I do not want to continue with their services. If I canceled my contract 2 months in advance I'd have to pay for the balance of the duration of the contract. And if I stick to their ruling of 1 months notice I am still being *****ed by CELL C. How is that possible. Coz that contract or agreement was for 24 months and the 24th month is end of September. Please explain.

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Replies (4)
NS
Nashua S's update05 Sept 2022, 17:25
Reviewer Update
My ID number is *** you want me to pay the full amount yet I have received my night time data. Please explain?
NS
Nashua S's update05 Sept 2022, 20:22
Reviewer Update
That's not the contract I have an issue with, it the one for ***. This is my data sim. I have asked that once the 24 months is up I retain the number. But now the data I'd been paying for for the past 23 months has now increased all because I want to cancel that contract. That's not right at all.
NS
Nashua S's update06 Sept 2022, 21:08
Reviewer Update
U can contact me on the same number.
NS
Nashua S's update09 Sept 2022, 18:20
Reviewer Update
So I received a call yesterday regarding my post. I was advised that should the increased amount be debited I will then receive a credit. I advised the agent I would prefer doing an eft for the amount that usually gets deducted, and asked what the refund amount would be however she was unable to provide an answer. So my question is why can't CELL C just rectify the amount to be dedited instead of doing a debit only to give me a credit. I don't want a credit, in a time when things are tight for many people financially we can't be hoping for and waiting for a credit that may or may not come. My account is usually debited on the last day of the month. I am certain the administrative staff can make the necessary changes.