DISGUSTING SERVICE LEVELS - MATTER NOT RESOLVED

<p>I went to the cell C Sandton store to upgrade my current contract. They has ALL the incorrect detials even the bank details yet you people debit my bank account! How can you haave the wrong bank account details even thiugh you current debit my account. Whole new level of incompetence! I have this on email and hardcopy from the cell c store - talk your way out of this?????</p> <p> </p> <p>I wanted a sim swamp - I got the new sim from the store & was told to contact customer care to activate it. I was told that there is no cost for activation. Customer care told me there's a R50 cost. Which was fine (compared to the R143 in the store).</p> <p> </p> <p>I called customer care on 10/10 and was **** to about the closing times. Was told that someone will follow up. No one bothered. I called again on 11/11 and was NOT asked the security questions and told that it will be escalated and someone will call me today.</p> <p>I called again after 6pm and was given a different closing time. Do you people not know what time the various dept closes? They can't do their job and now they dont know what time to leave. Great claibre of employees!</p> <p> </p> <p>Eventually I spoke to someone & once again had to answer a plethora of questions. Apparently the SDS questions retuened a "fail". You people can't get my current bank details / ccontract info correct, I don't trust that the answers you have on your side is correct. I must now remember my telephon numbers from previous emloyers - must I now go around by-hearting all telephone numbers???? The responses I provided to the SDS queries were CORRECT. I am under the impression that the incompetenet staff who shirk their responsibilities retunred a fail deliberately.</p> <p> </p> <p>Its a good thing that I did not renew my contract, if not I woud have sit with a 2 year contract and substanded service. I'm intrigued, how many customers have you people lost to Vodacom / MTN because of th disguting service???</p> <p> </p> <p>Congrats on not training your staff to resolve the query but training the on how annoy customers.</p> <p> </p> <p>If you want the customer to pay the full price and have the sim swop done at the store, stay so. The store said its free of you do it via customer care. What CARE???</p> <p> </p> <p>All the questions are ased like trained seals, maybe the processes should be dictated like that as well.</p> <p> </p> <p>I intend on sharing this eperience with all those who have cell contracts.</p> <p> </p> <p>So whats my options?</p> <p>1. cancell the current contract and move my number to pre paid. Cancellation costs for cel c's account NOT mine?</p> <p>2. Someone competent calls me in the morning to sort this out?</p> <p>3. I contact the ombusman as you have not provided a service?</p> <p> </p> <p> </p> <p>Not my circus, not my ******s so get your circus in order.</p> <p> </p> <p>Take notes from Vodacom!</p> <p> </p> <p>I should not be wasting my time writing this email, you people should do your jobs properly!</p>