Disgusting service is to mild a word for Cell C

I have grown tired of consistently having to follow up on matters with Cell C. They are so quick to tell you when you owe them for a missed payment but trying to get a response out or anyone that is at competent at that company is like drawing blood from a stone. We have asked for explanations regarding our account after a recon was done and charges added which we were not aware of and don't understand who authorised the implementation thereof and to date no reply from Cell C. I cannot understand a company that is supposedly based on service, doesn't know the meaning of the word or even how to spell it. I look at Hellopeter and see so many unhappy customers having the same issues and this is ongoing which means nothing is ever resolved at Cell C. They trap you with deals and once you are there, you can forget about any form of actual client service.