Disgusting service from Cellc Westwood

Cellc Westwood has the most disgusting service. Gave my phone in for repairs on the 6th of February 2021. i was told 14 days for repair warranty. Called on the 11th of February the cellc repairs centre advised that the phone is fixed. on the 18th of February 2021 i was told that the phone failed quality control. Then i called the store and i was told that the phone is with the couriers. phoned the repair centre the following week and they advised that the *****s were not on and thats why it failed quality control. Then called again, the repair center doesnt have the part, It must go to an external repair centre. Now the phone is at the repair centre and i cannot get any information. i phoned the store and asked for the manager, i was told that the manager was on leave and that Amanda from cellc westwood was the assistant manager. For the last 2 weeks Amanda is been telling me the phone is with the couriers and the cellc repair centre is telling me that the *****s werent put on or the phone requires another part and now its at a different external repair center. Finally got hold of the manager from the store on 4th of March he confirmed amanda is not the assistant manager but the consultant and that she is not the person who was assisting me but someone else. Even thou everytime i called she said Amanda speaking it wasnt her. Then he started to give me his attitude. i was told by him i will get feedback before the store closes on Thursday. we are on the 15th and no calls recieved. That whole store behavior is ********* and ***********. He is not a manager and cannot resolve anything.

The prescribed period for the repair is over and i still have no phone. what's even more disturbing from the *****s been left out or that they dont have the part to fix the phone is that how am i guaranteed a phone that will last the remaining of my contract. This phone is clearly defective.