DISGUSTING SERVICE FROM CELLC CONTACT CENTRE!!!!

I have been a customer of Cell c since around 2015. Almost every upgrade I did was over the phone and received brilliant service. This time is is worse than disgusting!!! I put through an uograde request on the 2/06. Followed up on 6/6 for delivery and was told that the delivery has not been dispatched but the agent can see my order on the system. on Wednesday, 8/6/22 i called to follow up with the delivery as i was not going to be available on the address on the system, i was then told my device is out of stock with no date for estimated stock arrival. I waited on two calls to speak to a consultant for a total of 25 mins and was unanswered. I sent an email, i received a ref number ***. This morning i got an SMS saying that my issue has been resolved. i had no calls from Cellc to attend to this query so at 8.03am i called the customer service line 135. I was told Sibongile resolved my query by updating the system with "no stock of device available"!!!! I have now been on the line holding on for the past 27 mins. Listening to Silence and then "If you are unable to wait please email us" What good will that do, it will get resolved without me even being contacted. CellC I will cancel both my contracts with you, totaling over R1000. and I will tell everyone i know how you treat clients that rely on one service provider for almost 7 years without a single default on payment!!! Yes im still holding onto the call.