DISGUSTING SERVICE FROM CELL C & THEIR COURIE PARTNERSHIP WITH COURIERIT!

Good Day Cell C

I am extremely disappointed with your services , being your loyal client since 2018 its really disturbing to receive such terrible service from you .

Lat week I requested an upgrade on one of my contracts Huawei Y7, the phone was due for an upgrade i thing end August if I'm not mistaken ,I therefore paid the outstanding amount of R350 to qualify for an early upgrade

Everything was concluded on line with one of your consultants and I received a contract via email. I was then told that the phone will be delivered within 2/3 -5 working days .

On Tuesday 3 August 2021 around midday I received a call from my colleague notifying me that there was a parcel for me at reception , unfortunately I had reported to my other offices on that day , I spoke to the gentleman from CourierIt and asked if he could drop the parcel off with my colleague, he explained to me it was against company procedures which I respected , we then made arrangements that he would deliver the parcel the next day Wednesday 04 August 2021 , I waited the whole day for the parcel , eventually around 3 i decided to call CourierIt the 021 number , I was given 5 different land line numbers and 4 cell phone numbers , and only one person answered , I will not mention the numbers in this forum nor will I mention the person name who answered , she informed me that she was on sick leave and gave me another number .

As I was not getting through to the Durban CourierIt offices , I decided to call their Capetown offices again , the last lady who i spoke to managed to get through to the Durban offices, while i was waiting on line the call got cut and about 10 minutes later she called to say that she was able to get hold of the Durban offices and they confirmed that the phone will be delivered the next day which would have been Thursday 05 August 2021

Once again , I waited and waited and waited , just after midday I called the Durban offices and was told that the parcel was returned back because client did not have the delivery address, now my question is how was that comment concluded as I was not at the delivery address when the parcel was delivered , furthermore your consultant who had assisted me mentioned that they will not need proof of address as I am an existing client and it was not a new line that I was applying for

She said to me that the only thing that they will need is my ID , in addition when I spoke to the driver over the phone , he asked me to confirm my address which I did and i mentioned to him that the consultant had indicated to me the proof of address will not be required

Fat forward , eventually I spoke to the manager or supervisor at CourierIt by the name of Brandon after back an forth conversations with him , he then called me back and said I must confirm my address which I did , and apparently because on the waybill from YOU CELL C there was a #####(will not indicate my address) road on my address and because when I was confirming my address I did not mention road , which by the way I don't even know where did YOU CELL C get road from on my address they could no longer deliver the parcel .

When I asked him what's next , I was told that they will now have to contact CELL C and CELL C has to contact me and blah blah blah ...mind you this was after a thousand of calls with my AIRTIME!!!!!!!!! which YOU CELL C WILL NOT REIMBURSE ME FOR !!!!

My question still stands , and I am yet to receive a response how did your courier company come to conclude that i did not have proof of address on a Tuesday when I was not even in the office on that day? no.2 where did YOU CELL C get "road" from on my address .look at my statement and tell me if there is road anywhere indicated on my address .

I then called back and requested to cancel the contract and that too I am having problems with , I am asking you guys to just cancel the entire thing because I have been frustrated by you long enough

I called in yesterday, I was transferred from one department to another ,I was then eventually assisted and was given a reference number ***, then I was told to follow up on Monday to see if it has been cancelled , excuse me - I don't have time to wait till Monday , CELL C has given me a run around long enough , i want it to be cancelled NOW not on Monday , not on Tuesday but NOW

The most frustrating part is that I called in your Pavilion stores and spoke to a lady who mentioned to me that they do have the phone that I'm looking for but could not assist because it was already showing on my profile an active upgrade which I will then have to wait for that to be cancelled first before they can assist me further

and please do not get it twisted , it is not that I want to continue any dealings or relationships with cell c because after this kind of service I definitely do not , and would highly recommend for anyone even thinking of supporting you guys to stay far far far AWAY!!!!, the only reason why I am even considering to get the phone instore at cell c is because I am very cautious of credit profile and don't want to have different network providers on my credit profile

I have called in again today to follow up on that cancellation as I mentioned I don't have time to wait till Monday , I was transferred to 3 different people , the last gentleman i spoke to promised that he get his supervisor to call me that was around 3pm it is now 16h41 and I am yet to receive that call

I have got all the names of the people I spoke to , even the initial consultant whom I got the phone from , you also have the recordings of the call , I suggest that you listen to them and maybe you will get a clearer picture of why I am so frustrated!!!!