Disgusting Service from Cell C insurance

Worst experience ever from Cell C insurance. My phone got ****** on the 27th of December. I've been asked for a Police case number and an affidavit which to me, doesn't make any sense. They insisted I get both in order for them to proceed with the claim. I went to the Police Station, twice. Today I get asked what sim card was in slot 1 and 2 of the phone, then only will they proceed with the claim Why should the sim card in the phone matter, the ****** phone got ******. Why don't they ask the ***** for the sim cards. This is ridiculous, sort out the damn claim, I need my phone replaced immediately. What do we pay insurance premiums for?? To be questioned about sim cards. We pay insurance for the device, not the ****** SIM card. If that's the case, insurance for the device should be far less if we paying for a SIM card. Look at logic before asking customers for things, Cell C