Disgusting service from Cell C Fiber

Certainly the worst service I have ever received. I have been a Cell c Fiber customer for more than a year without issue but since attempting to upgrade my fiber contract it has become a nightmare.

I contacted them in the middle of April to upgrade effective 1 May 2019 and received email confirmation on 16 April that it would be effected. On 1 May 2019 when I checked my speed it had not been upgraded, I called to query this and was told to restart my router since the system says it has been updated. Once I restarted my router in all ways I possibly knew how and it still did not reflect, I called again. This time the consultant told me he would escalate it using my CF number. I then received a email asking if I wanted to upgrade my contract on 7 May 2019, what the hell! I have now called them again because my speed has still not been upgraded and they tell me I will only receive feedback on 15 May 2019. This is ridiculous!

Worst of all they have been charging me for the upgraded speed since 16 April! Even although I only asked for it to be upgraded effective 1 May 2019 and when I realised it had not been upgraded I informed them immediately. Why am I being charged for internet that I do not have?!