MD
Mandi D

1 reviews | Active since Mar 2013

07 Jul 2020, 09:57

DISGUSTING SERVICE FROM CELL C

I called in to Cell C on 19 May 2020 after numerous calls finally got through to ask them to please cancel my contract as I was not getting any signal from where I was using it. I was sent an sms saying please pay R566.33 as a cancellation fee and to send proof of payment to *** which I duly did hoping that this would be the end of it. On the 1 June I get an sms to say that my subscription and value added services has been exceeded (very strange as this contract has been cancelled) I ignore this message as I think maybe its a system error. I then get another bill this month and call in only to be told that No my contract has not been cancelled as I did not call in after 48 hours apparently to cancel my contract. They apparently cannot find the phone call So now I get told that I have to repeat this whole process and pay a further R474.75 to cancel the contract and call in AGAIN after 48 hours to cancel I am absolutely flabbergasted as to how this company operates. Surely the intention was to cancel this contract the first time when I paid the first amount. Pathetic service with well scripted call center agents which just blew my fuse and needless to say has just ruined my day. Flippen money making **** if ever there was !!! I will NEVER deal with Cell C ever again in my life - bunch of *******!!!!!!!!!!!!!

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Replies (3)
Cell C
Cell C's reply07 Jul 2020, 10:21
Official
Good Day Mandi 

Thank you for writing to us.

We have received your query regarding the cancelation of your Cell C contract that was not processed. We have escalated your query and our team will be in contact to assist.

^NZ


Cell C
Cell C's reply07 Jul 2020, 10:32
Official
Hi Mandi

We have received your query and would like to assure you that our team will investigate the matter and provide you with feedback.

^MM
Cell C
Cell C's reply07 Jul 2020, 15:37
Official
Hi Mandi 

Our team has been unable to reach you. Please provide us with your correct contact number.

^MM