Disgusting service from Cell c

I have been a loyal customer of cell c for a few years now and I have just now experienced the most outrageous and disgusting service. I purshased a data bundle contract in 2020 which was on a special price. Hence I purchased it because it was a great deal. 2 years down the line my bill suddenly sky rockets and as a student who needs to stick to a strict budget, this came as a huge shock.

No one from cell c notified me that my contract was now renewed without my permission and now on a month to month. Going back to its original price. The only way I find out is when I see a higher amount debited from my back account at the end of July. On the first of August I go into the President Hyper branch in Krugersdorp to cancel my contract because I can not afford this new price.

Firstly. The consultant is helping me and 2 other custemors at the same time. Everytime I start talking or show her something her other customers start talking over me and she assists them. Great. I'm not a priority. I cancel the contract and ask why I wasn't notified about this change. No legit reason given. Just a look of boredom. I never got a call asking me for my permission for this new debit order amount. And then I find out that I will still be debited this ridiculous amount on the 1st of September when I've canceled on the 1st of August and there are 30 days left after the 1st of August. So their explanation of "it needs 30 days notice" doesn't make sense to me. At this point I'm in tears and frustrated, and ask for another consultant to help me because I'm not a priority with the current consultant.

So I go to the consultant next door and they apologize for this misunderstanding but obviously I'm not going to get my money back. So I ask can you please explain to me why I will still be debited on the 1st of September? He takes my number and says he will call me before the end of the day after he speaks to head office and get back to me. The day ends, no call. Tuesday comes, no call. It's now Wednesday and I haven't heard anything so here I am.

The only message I have from cell c regarding this contract renewal is an SMS saying that thanks me for renewing my contract and if this wasn't me I should contact the ***** line. No email or call or anything official.

I also get multiple messages from cell c notifying me about data bundle deals a couple times a week. Family and friends get calls from sales to sell products and services on a daily basis. But I can't get a call to notify me about my contract renewing?

So clearly people who are NOT customers are a priority in attempt to make profits over loyal PAYING custemors? So profits are the most important priority for cell c and not keeping their loyal customers happy.

I've seen your true colours cell c. Get your priorities straight. I have told my friends and family about this ordeal and many have been shocked and were relieved to know they are not with cell c providers. Debit orders are meant to be budgeted for and now I am paying an amount for a service I don't really need anymore for a price I simply can't afford.

Thank you cell c. When my contract is over I will he changing providers and you will not see me again.