Disgusting Service from Cell C

<p>With my new Cell C contract I received a new phone on the 22nd December 2016 but then device became faulty and I returned it on the 26th of April 2017. Cell C informed me that the device can’t be fixed and replaced my phone on the 17th of May 2017. This “better” phone gave the same problems and I returned it on the 18th of May 2017. I contacted the CELL C contact Centre and informed them that I returned the device again. They instructed me that they won’t be able to fix the device but can replace again (same brand and make). </p> <p>I then requested a different brand and/or a more popular brand since the one they are giving me is continuously faulty or to cancel my contract since I was without a phone since April and paying for something I am not even making use of. They informed me that I will have to pay a cancelation fee and I can keep the device which I don’t even have since it is still in their possession and must contact them on a later stage. </p> <p>I again made an attempt to contact them on the 9th of June 2017 only to be transferred from pillar to post with nobody able to assist, and then being cut off. </p> <p>Being a Customer of CELL C for close to 20 years if not more, counts for nothing these days. Never before in my life have I had such pathetic service from Cell C.</p> <p>At this point in time I have no phone and still paying for something that I am not utilizing. </p> <p>Please can someone assist to resolve this ASAP.</p>