Disgusting service from Cell C

im so fed up with cell c and its ****.i took emergency airtime of R15 and tried to purchase data bundles without any success thereafter 8 minutes later that R15 was gone and when i called the call center i was told that i was on the net that's why my money was gone but i didn't go on the net that morning.i then requested to talk to the team leader for a better explanation i was first taken back n forth then finally i was put thru after my 3rd call to the call center we spoke in the middle of my story the call was dropped i then called back for the 4th time and requested to speak to Kaylan the team leader and was told he was assisting another client and he would call me back in 30 minutes may i say that he hasn't called me until this day.now this is disgusting service from cell c my mother has had the same problems and the call center agents seem to be clueless about what they are doing. i'm not happy about this and i'm really thinking of changing my network cos of this kind of service.IT IS TERRIBLE!!!!!!