disgusting service from callcentre and branch !!! misleading clients

I have lost my phone with my CELLC CONTRACT sim card , I went into the branch at west gate where they advised me it will cost R114 but if I go via the call centre I will pay less , I bought the sim card and then called the call centre , I was instructed to go back to the branch , I went to the branch in centurion as I need to verify my details , I went to the branch to verify and the very same details that was on the system that I gave to the call centre agent but they refused to help me , I was told to call again into the call centre .

I called in now to be explained that they cannot do my sim swop unless my account is upto date , I have told them that they can double debit me or arrange a payment immediately but was informed that they can debit but I still need to wait 72 hours ,and then call them back , they still refuse to do the sim swop until payment is made , I have my banking linked this nr and operate my business from this nr , so what they doing is ******* as I cannot even excess banking without this number .