1 reviews | Active since Oct 2012
DISGUSTING SERVICE FROM A FLY BY NIGHT network
I have had a contract with Cell C for 8 years and have been paying via both debit order and EFT. Recently they did a **** up with my account and it fell into arrears. I was informed by their *********** agent to pay via EFT and supp**** their banking details. Now I'm doing that and being told I owe R42 for bank charges. I further more told them I AM UNEMPLOYED but will make it a point I pay via EFT each month, R600 I pay, 6 ****** rands.<br> <br> Now I am being told I am liable for bank charges because I need to go to the police for an affidavit, or certificate of service for them to remove the debit order. Logic says if the debit order returns I am no longer working, even worse I have been paying by EFT ever since!!!<br> <br> Customer agents are clueless of what they do. Candice Moodley only know she is a supervisor but from which department?<br> Candice Moodley does not know of Compliance Officers/Complaints Officers for Cell C, (I am talking Greek to her, my God)<br> <br> Cell C - I am not working<br> Cell C - I will pay your R600 each month<br> Cell C - Remove the debit order from this account<br> Cell C - Be professional<br> Cell C - Hire competent people<br> Cell C - PROVIDE SERVICE TO CUSTOMERS
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
