DISGUSTING SERVICE

I AM EXTREMELY DISAPPOINTMENT IN THE SERVICE I RECEIVED TODAY FROM THE CELL C STORE IN SANDTON CITY. I WENT TO THE STORE TO ASK THEM TO CHECK WHAT THE PROBLEM IS WITH MY SIM CARD, AND GAVE THEM THE SIM CARD, UPON CHECKING IT I WAS TILD THAT TGE CARD IS DAMAGED AND THAT I WILL HAVE TO DO A SIM SWAP. THE STORE COULD NOT HELP ME WITH THE SIM SWAP AND ASKED ME TO GO FIND SOMEONE WHO HAS A CELL C NUMBER AND USE THEIR NUMBER TO CALL THE CUSTOMER CARE NUMBER, FOR ASSISTANCE WITH A SIM SWAP.

I TOLD THEM THAT I DO NOT KNOW ANYONE WHO HAS A CELL C NUMBER AT THE MOMENT AND THEY EVENTUALLY GAVE ME A STORE PHONE TO USE, THE CONSULTANT THEN SAID I MUST GO SIT AT A PURPLE CHAIR AND MAKE THE CALL FROM THERE, CUSTOMER CARE COULDN'T ASSIST ME DUE TO A SECURITY QUESTION THAT I COULDN'T ANSWER ACCURATELY, THAT IS MY LAST AIRTIME PURCHASE AMLUNT AND DATE,

MY CONCERN IS THAT I HAVE MY SIM CARD IT IS NOT LOST, AND CELL C IS UNABLE TO FIX IT OR REPLACE IT. I HAVE BEEN USING THIS SAME NUMBER SINCE I WAS A STUDENT THAT IS ATLEAST MORE THAN 10 YEARS AGO AND TODAY THE NUMBER STOPS WORKING AND TO MY SURPRISE THIS RESULTS IN THE END OF MY 10 YEAR RELATIONSHIP WITH CELLC, THE GENERAL LEVEL OF CUSTOMER SERVICE IN THE STORE IS BELOW STANDARD AND HAS GIVEN ME THE REASON TO TAKE MY BUSINESS TO MTN. IN A TIME WHERE BUSINESSES ARE STRUGGLING TO SURVIVE YOUR STORE STILL HAS PEOPLE WHO DE VALUE CLIENTS, AND THIS IS WHERE A BUSINESS WILL DEFINITELY FAIL. I AM GREATFUL THAT I WAS STILL ABLE TO KEEP MY NUMBER, AND THIS IS A SOLUTION THAT WAS PROVIDED BY YOUR COMPETITOR.

Refilwe Moganedi *** ***