DISGUSTING SERVICE DELIVERY!

Please never use CELL C FIBRE!! This is my email sent to Cell C this morning. I am not expecting a reply, this is why I am publishing it here. Hopefully then, i will receive a reply.

It has been just over 2 weeks, almost 3 weeks, without data.

Frustration, anger and disappointment does not Begin to sum up the emotions that I have towards CELL C!

Timeline of events, just to show CellC the level of incompetence from the “support” team (just by the way, if you are claiming that your call centre agents work in the technical department, please make sure they have technical knowledge and not reading of an instruction manual):

1. We called ********** on the 29 March 2019 to report the issue. The “technician” did not log the call, and was very frustrated with us over the phone. She was reading of an instruction manual, she was extremely irritable that we did not understand what she was saying, but guess what?? She didn’t even understand what she was saying. 2. We called again on the 2 April 2019. The call was not logged again – again the lady was frustrated, there was no solution from this very uncomfortable call. It was uncomfortable to hear this lady not knowing what she was saying! Again – she was reading from a manual. 3. We then called on the 5 April 2019 – we received a reference number IFP76543. We were told that we would get a call back. Guess what CELL C?? NO DAMN CALL BACK!! 4. We then called on the 12 April 2019 – we received another reference number CF059805 – we were told a technician would contact us and come out to have a look at the problem.

This email is being sent to 2 central mailboxes and one direct mailbox. I DO NOT UNDERSTAND HOW NO ONE CAN REPLY TO THIS EMAIL!!! The email trails below clearly shows that we were trying to resolve this problem, but are receiving no help from cell c!!

The cherry on top is that we would still be expected to pay for the full month even though we did not use it, because CELL C failed to sort it out. I EXPECT A CALL TODAY CONFIRMING THE DATE A TECHNICIAN WILL BE OUT TO SEE US, I EXPECT THE DATE TO BE THIS WEEK!!

YOU ARE INCONVENIENCING US! WE CANNOT WORK FROM HOME, STUDY OR WATCH TV!! This is by far the worst decision we have ever made. we are never taking another cell c contract again and I have told many people about our experience and they have chosen to go with Vodacom instead. I will continue to talk about the absolutely pathetic service received from Cell C, so no one else is trapped in the same boat as us! REMEMBER SOMETHING – “The bitterness of poor quality remains long after the sweetness of low price is forgotten. “