Disgusting service continues

My phone insurance claim was approved last week was advised that the courier will deliver the device to a cell c outlet close to my residential place I followed up on Tuesday 3rd of November with the administrator to my surprise I was told that the device had been delivered and received by Clement when I called Cell C Jabulani I was advised that they do not have a Clement and no device was received by the courier I immediately notified them of the above and no feedback was received.

I followed again today via email to my disbelief I was advised telephonically by one of the agents that the courier had delivered the device to a Telkom store instead of Cell C and I should go to Telkom to collect the phone which I refused because it's not my problem I gave the lady an hour to follow up and give me feedback but I was never contacted until I made another call.

When speaking to the agent who had called me earlier she advised that she was on the line all morning with Telkom and Cell C outlets trying to resolve this but couldn't because Clement at Telkom advised that he never signed for such a device. She advised that between the administrators and the courier they had shipped the incorrect device to the incorrect store which I do not understand how is it my problem and why should I be inconvenienced and subjected to such terrible customer service.

When asked how this will take to be resolved I'm being told about escalation email sent to the courier and I ask to speak to a manager I'm told she's busy on the line, I've been battling for almost 3 weeks now to get this claim processed and finalized whenever I ask to speak to a manager they never available they either out on lunch, in meetings, working from home or busy on the line.

This has been one hell of an experience with Cell C and the under writers it shows how *********** and useless some of their employees are, three whole weeks without a phone because people are not doing their job right.

I wrote a review regarding this last week and I was assured that this will be resolved and by yesterday I would have my device delivered now by the looks of things I need to wait another 3 to 7 working days for when the administrator and courier decide to do their job properly.

I want nothing to do with Cell C and will never recommend it to any one they useless and *********** and it's sad that you have a manager whose hides behind the agents and never wants to her job!!