Disgusting service - clueless, ******** and arrogant customer service

The customer service and overall experience with Cell C has been utterly disgusting, to say the least. It is taking us 4 months to get someone from Cell C to cancel our data subscription from them, and it still hasn't been cancelled. That is multiple times a month that we have to reverse a debit order from our account and multiple phone calls to inquire as to why the subscription has not been cancelled. We phoned a month before the subscription had to be renewed, the call centre agent advised us to phone on a specific day which we did. On the day we cancelled the subscription, we were advised to phone the next day to check whether the subscription has indeed been cancelled which we did and we were assured that the subscription has been cancelled. Here we are, 4 months down the line still having the debit order going off for the Cell C subscription and still battling to get someone there to understand how to work their system to cancel a subscription. Utterly shocking and greedy! Not to mention the poor customer service from the arrogant call centre agent we had to deal with last.