AG
Aveshini G
1 reviews | Active since Nov 2019
21 Dec 2021, 11:19
Disgusting service
Their service does not even deserve half a start. I called the call centre to change my debit order banking details and find out about my phone warrenty as I have a Samsung S20fe on contract that heats up while charging and shows it will be charged in 10+hours. The consultant Nondomiso said there is no warranty that the phones comes with if you don't have insurance there's no warranty. She didn't assist she didn't listen to what I have to say either this is disgusting service as that was not what I was told when I took out the contract. I went to a store and was told to go to the store I opened the contract at but that store is closed so what now???
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Dec 2021, 12:24Hi Aveshini
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you had.
We would recommend that you take your device to your nearest Cell C store so that it can be booked in for repairs.
Regards
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you had.
We would recommend that you take your device to your nearest Cell C store so that it can be booked in for repairs.
Regards
^MP
Cell C's reply21 Dec 2021, 12:24
Official
Hi Aveshini
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you had.
We would recommend that you take your device to your nearest Cell C store so that it can be booked in for repairs.
Regards
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you had.
We would recommend that you take your device to your nearest Cell C store so that it can be booked in for repairs.
Regards
^MP
AG
Aveshini G's updateReviewer Update
21 Dec 2021, 12:29Hi MP
If you read my complaint I did state that I have previously taken it to a store where I was advised to take it back to the store I bought the phone which no longer exist. So where exactly do I take it?
Why do I need to book a phone in for repairs when I don't have insurance and according to your consultant at the retentions department there is no warranty?
If you read my complaint I did state that I have previously taken it to a store where I was advised to take it back to the store I bought the phone which no longer exist. So where exactly do I take it?
Why do I need to book a phone in for repairs when I don't have insurance and according to your consultant at the retentions department there is no warranty?
AG
Aveshini G's update21 Dec 2021, 12:29
Reviewer Update
Hi MP
If you read my complaint I did state that I have previously taken it to a store where I was advised to take it back to the store I bought the phone which no longer exist. So where exactly do I take it?
Why do I need to book a phone in for repairs when I don't have insurance and according to your consultant at the retentions department there is no warranty?
If you read my complaint I did state that I have previously taken it to a store where I was advised to take it back to the store I bought the phone which no longer exist. So where exactly do I take it?
Why do I need to book a phone in for repairs when I don't have insurance and according to your consultant at the retentions department there is no warranty?
Cell C's replyOfficial
21 Dec 2021, 12:37Please provide us with the IMEI number of your device.
^MP
^MP
Cell C's reply21 Dec 2021, 12:37
Official
Please provide us with the IMEI number of your device.
^MP
^MP