DISGUSTING SERVICE by Cell C Insurance & Finrite - ***

<p>after much research & contemplation, I purchased my first contract phone (Nokia Lumia 730) with Cell C,</p> <p>Blue Route, Tokai, CPT, in January 2015, including the insurance cover.</p> <p>everything went well, until my handset was accidentally damaged - screen severely cracked.</p> <p>I went in to the same branch to lodge a claim (***) on 06Oct2016, at which point it</p> <p>was discovered that the Cell C employee who captured my contract, neglected to register my insurance</p> <p>cover!</p> <p>Cell C, however, had been diligently deducting my monthly subscription fees & insurance premiums,</p> <p>without any problems.</p> <p>after blowing a gasket in-store, the store manager (Lucy Hartnick) eventually managed to get the</p> <p>insurance cover activated retrospectively, at my insistence.</p> <p>but, not before I incurred more expenses, in the form of bank charges for historical bank statements,</p> <p>in order to prove to Cell C, that they were, in fact, debiting my account every month, for the preceding</p> <p>18 months!</p> <p>on 20Oct2017, I receive an sms from the Cell C repair centre, advising that a repair quote had been</p> <p>generated & that I was to contact them to make payment.</p> <p>with much effort, I had to remind the Cell C branch staff that I could not accept the quote on behalf of </p> <p>Finrite & that they should, in fact, be referring this repair claim to the insurer!</p> <p>there-after followed weeks of calls & occasional visits to the Tokai branch, as well as numerous calls to</p> <p>their call centre, with the mandatory 30 minute wait due to "high call volume period" ...even at 8am!</p> <p>eventually, round about Christmas time 2016, I received a call from Ms Hartnick, informing me that</p> <p>the Finrite insurance people were trying to reach me, in order to finalise my claim, but that they needed</p> <p>to speak with me directly.</p> <p>I immediately called them & after a second 30 minute wait, managed to speak with a consultant, with</p> <p>whom I performed all the relevant confirmations, was advised that my claim was being completed & that</p> <p>I only needed to pay the required excess of R200.</p> <p>this was immediately done & the proof emailed to Finrite on 30Dec2016.</p> <p>on 18Jan2017, I received an sms advising that "my device has been dispatched from Cell C repair</p> <p>centre."</p> <p>I went to the Tokai branch on Sunday, 22Jan2017 to collect my handset, only to discover that it still had</p> <p>not been repaired! </p> <p>reason provided: Finrite rejected the repair quote received from the Cell C repair centre....????</p> <p>***** ??? HOW IS THIS MY PROBLEM, CELL C...???</p> <p>is there no end to the levels incompetence, blatant insincerity, and brazen dishonesty, of these</p> <p>DIS-service providers?!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>