RP
Radcliffe P
1 reviews | Active since Mar 2009
01 Nov 2018, 17:09
Disgusting service -Attention Jose
Customer service - DISGUSTING!!! call customer service and the attitude I received was pathetic... Agent: Jabu Mabunda Time: 4:30 Please use the NYC system to retrieve the call and check if agent logged an interaction on Beam and I hope his call get reviewed for QA. If I was that agent logg off avaya and hand his headset and go work in an environment where customer service is not required. This should be attention to Jose at the CEO office.
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Cell C's replyOfficial
02 Nov 2018, 07:07Good morning Radcliffe
Thank you for bringing this matter to our attention.
It is disappointing to learn the agent did not conduct himself in a professional manner and did not assist as expected in a customer service environment. Sincere apologies for the poor service.
We want our customers to be treated with respect and receive the necessary assistance when they call our customer care department.
This will be addressed with our customer care management team to have such behaviour rectified.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
It is disappointing to learn the agent did not conduct himself in a professional manner and did not assist as expected in a customer service environment. Sincere apologies for the poor service.
We want our customers to be treated with respect and receive the necessary assistance when they call our customer care department.
This will be addressed with our customer care management team to have such behaviour rectified.
Regards
Cell C | PN
Cell C's reply02 Nov 2018, 07:07
Official
Good morning Radcliffe
Thank you for bringing this matter to our attention.
It is disappointing to learn the agent did not conduct himself in a professional manner and did not assist as expected in a customer service environment. Sincere apologies for the poor service.
We want our customers to be treated with respect and receive the necessary assistance when they call our customer care department.
This will be addressed with our customer care management team to have such behaviour rectified.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
It is disappointing to learn the agent did not conduct himself in a professional manner and did not assist as expected in a customer service environment. Sincere apologies for the poor service.
We want our customers to be treated with respect and receive the necessary assistance when they call our customer care department.
This will be addressed with our customer care management team to have such behaviour rectified.
Regards
Cell C | PN