Disgusting Service As Usual

Please ensure your store consultants and advertising are trained correctly

Been a Cell C customer since 2001

Service and Customer Service never, ever seems to get better

1. Loaded 900 All Net / Any minutes for R199 as always load monthly so that it carries over. To my astonishment nothing of my over 200 min carried over although a new bundle loaded Call Centre agent advised since it was a promotional offer (I was not aware) and not what I loaded my minutes were lost. NB: Called the innovative, sophisticated centre three times making them aware and nothing. I even asked for being a loyal 21 year old customer, can my minutes not be carried over since I did load another bundle . Answer NO

2. Have a HCF data plan (50/50) and the store consultant advised I must load another bundle 5 days before so that the data rolls over. I did, no data roll over. Called the Call Centre now who advises I need to select data roll over and then load. Why would I want to lose 27GB - like duh!

Now, does this company get their jollies treating customers like this. They have so many specials I believe they don't even know themselves.

BTW - Called Centre twice - first agent advised she cannot help me as I did not have the HCF cell number. I asked to check under my account, she advised since prepaid she cannot.

2nd agent did not even ask for my HCF cell, she just took my main prepaid and told me what to do.

I guess Cell C management employ these *********** staff on their tea breaks when they are bored. No wonder Cell C is forever restructuring

Please can a capable person who knows what they are doing resolve this?

But then again, why bother, it's just one customer and Cell C is after all doing brilliant in the market

Thank You

Your 21 year old customer

NB - Listen to the calls so you know and understand your customer frustrations and what we go through dealing with you'll. I actually don't laugh anymore