CP
Chantel P
1 reviews | Active since Sept 2019
20 Sept 2019, 10:25
Disgusting service and system errors
I purchase a Daily Data Bundle which I use Daily for work. This morning I was given a WASP E501 system error while trying to load the bundle. When I finally was able to reload another bundle, I recieved an SMS confirming I had 700 and small change Data but I cannot get online. I phoned Customer Care and was informed the data bundle was not activated and I was using my airtime. The phone call was placed at approx 9.50am. The customer service agents response was "turn off your data when you recharge". I had to REadd airtime and data to come an place a complaint. If this is how Cell C blames the customer instead of a system error, is sickening.
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Cell C's replyOfficial
20 Sept 2019, 10:40Good day
Thank you for contacting Cell C.
In an event that your data bundle depletes and you are still connected to the internet, your airtime will be use to start or continue any online session.
Our Support team will look into this and revert to you.
^NT
Thank you for contacting Cell C.
In an event that your data bundle depletes and you are still connected to the internet, your airtime will be use to start or continue any online session.
Our Support team will look into this and revert to you.
^NT
Best regards,
Cell C's reply20 Sept 2019, 10:40
Official
Good day
Thank you for contacting Cell C.
In an event that your data bundle depletes and you are still connected to the internet, your airtime will be use to start or continue any online session.
Our Support team will look into this and revert to you.
^NT
Thank you for contacting Cell C.
In an event that your data bundle depletes and you are still connected to the internet, your airtime will be use to start or continue any online session.
Our Support team will look into this and revert to you.
^NT
Best regards,