Disgusting Service and feedback

<p>On the 24th October 2016 I decided to move from Vodacom to a Pinnacle 400 contract. I was assisted by Lerato Khubeka. After I sent all documentation I was promised to have my new phone/contract within 3 to 5 days. </p> <p>After complete silence I phoned Lerato on the 1st November to follow up why I havent recieved my phone. She wasnt at work yet but promised to ring me when her shift started at 11am. 3pm I sent an email to which I was told she forgot about me and they need a new copy of my ID. I sent the ID and asked if all was in order. I also asked if its normal for a potential customer to have to phone and follow up about the status of a sale. To date (7th November 2016) she still hasnt responded to my email on both questions.</p> <p>Last Thursday (3rd November 2016) I phoned 082 145 and after explaining the story to the call centre agent he apologised for the lack of feedback and promised to get somebody to ring me back the same day. To date no call (7th November 2016).</p> <p>I am not begging or pleading with this company anymore and I am sure another cellphone company will be happy to accept my R939 a month. In fact I want to thank Lerato, the call centre agent and CellC as a whole for everything as I almost made a major 24 month mistake.</p> <p> </p> <p>Kindest Regards,</p> <p>Justin Z de Lange</p> <p> </p>