Disgusting service and empty promises

<p>30 June 2017<br />· Received call to upgrade</p> <p>· Promised date of delivery 4 July 2017</p> <p>· Received contract via email</p> <p>· Received sms from Cell C – your Upgrade has been successfully processed. Should you have any query regarding this upgrade, please call 084 143. Thank you for staying with Cell C</p> <p> </p> <p>4 July 2017<br />· No phone delivered</p> <p> </p> <p>6 July 2017<br />· Email to Cell C</p> <p>· Email from Cell C. Incident 170 ********** 64 - Thank you for contacting Cell C. We have received your email and one of our consultants will contact you within 24 - 48 hours.</p> <p>· Nobody contacted me</p> <p> </p> <p>14 July 2017<br />· Email to Cell C after 24 minute and 50 second call to Cell C at 11:39</p> <p>· Email from Cell C. Incident 170 ********** 77 - Thank you for contacting Cell C. We have received your email and one of our consultants will contact you within 24 - 48 hours.</p> <p>· Nobody contacted me</p> <p> </p> <p>15 July 2017<br />· Email from Cell C at 14:19 - Dear Wilna Gates. Thank you for contacting CELL C. We have received your query regarding the handset that is not delivered. Please be advised that your query has been forwarded to our Sales Department, who will contact you in 2 business days. Ref Number : ********** 855. Regards, Kelvin Nondabula, Cell C Written Correspondence Department</p> <p>· SMS from Cell C at 14:17- We have received your query and will attend to it shortly. Your reference is ********** 852. An sms will be sent to you when your query has been resolved. Cell C</p> <p>· SMS from Cell C at 14:18 - We have received your query and will attend to it shortly. Your reference is ********** 855. An sms will be sent to you when your query has been resolved. Cell C</p> <p>· Nobody contacted me</p> <p> </p> <p>21 July 2017<br />· Phoned Cell C at 15:40 and spent 39 minuted on the phone</p> <p>· Spoke to Sihle who transferred me to Mpho, who transferred me to Romano, who transferred me back to Mpho who transferred me to Lebogang who informed me the transaction has been cancelled by the system, but HE PROMISED me it would be sorted out on Monday 24 July 2017 and phone would be delivered by 26 July 2017 the latest.</p> <p>· SMS from Cell C at 16:23 - We have received your query and will attend to it shortly. Your reference is ********** 873. An sms will be sent to you when your query has been resolved. Cell C</p> <p> </p> <p>26 July 2017 <br />· Phoned Cell C at 16:30 and nobody answered</p> <p>· Redialed at 16:32 and spent 29 minutes and 2 seconds on the phone.</p> <p>· Spoke to Pelile who transferred me to Wendy Mlangeni who informed me the transaction has been cancelled on the system and the “upgrade was stuck on the system”. Furthermore SHE PROMISED me I would receive correspondence from the courier company by 27 July 2017, the latest 28 July 2017 and that my phone would be delivered on 28 July 2017.</p> <p>· Received sms from Cell C – your Upgrade has been successfully processed. Should you have any query regarding this upgrade, please call 084 143. Thank you for staying with Cell C</p> <p> </p> <p>28 July 2017<br />· It is now 18:14, STILL NO CORRESPONDENCE and even worse, STILL NO PHONE. Am I being unreasonable to be upset? I NOW DEMAND MY PHONE AND COMPENSATION FOR INCONVENIENCE CAUSED!</p>