Disgusting Service and Consultants

<p>I had taken a contract under my mom due to me not having payslips at the time. Few months later i cracked the screen which I take full responsibility for and it was not insured. December 2016 I took the phone for repairs at the same store as now when I switch it on it states that I must press the up volume n switch button for menu but tried numerous times to do that with no success, 1st encounter the consultant told me their system is offline I must come back after few days but I refused because I was going away for holidays - only to find out there is another way to book for repairs (should they not try all possible options before they turn customers away?). I waited for ever with no quote notification from the service provider until I decided to call them - n they told me that to fix the screen will be 50% of the amount of the phone. The phone in total would cost me +R4000 on contract and was shocked when now they wanna fix the screen for +2000. I told them not to fix it n return it. 2months after that still no communication from cell c, as I was waiting for the Branch to contact to collect once been delivered. My Mom went to check it n they couldn't locate it and she was told to come another day. I HAVE ENOUGH OF CELL C, I went myself to get it n the consultant was rude - actually when I'm asking a question He won't respond and just be busy on his phone., he tried again with the same story that they cnt find it and I must come back another day but I was not having it this time, they looked till they found it and by this time we were at each other with the consultant. Now I'm paying for a phone that is not working and cell c don't seem to be interested in helping. I have no problem with the screen not being fixed because it still works with the cracks But what must I do with the thing telling me about the buttons but yet nothing happens as instructed???? </p>