Disgusting service

So I logged a complaint got some calls still not resolved but cell c escalated and escalated and references number after references number We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C. But we still nowhere still no answer no phone. And somehow their poor service is my problem. I upgraded in November on black Friday and to date no phone cause there was no stock of the watch. Then no stock of the phone. Then I must change my package to suit their pocket. Because they can't for fill the order. I have given them time I waited I offered solutions yet here we are the 9th of January almost 2 full months since doing the upgrade. Not to mention the the problem I had with this same line which till date has not been resolved. Paying for a contract and for over 8 months the sim card didn't work. Someone got back to me and his answer was we received the benefits, how do you use them if the sim doesn't work. There is just endless problems. So today if you the public of South Africa want to open a contract don't use Cell C . Customers get treated like we don't matter like they don't need your business. In a country where companies are going under on a daily bases don't you think those still in business should try keep their customers happy. It's not that I am demanding unreasonable or u realistic demands service and what I pay for. Simple