Disgusting Service

Last year in September I commenced my contract with Cell C, it was a laptop bundle deal. After a confirmation was sent I received a call from one of the employees claiming to be the supervisor and said he was finalizing my contract but sent an incorrect router. When I contacted him reporting that I received an incorrect router her said he would courier the correct one and make the exchange. When the courier arrived they only delivered the sim card and refused to collect the router. I had no clue that he actually opened another contract for me instead of fixing his mess and my money was deducted every month without my knowledge until I called again and spoke to a competent consultant who confirmed that 3 contracts were active under my name whereas I only gave authorization for 1 contract. I case was opened and proof was found that I only opened 1 contract and they requested my bank statement to refund my money and close the account in January but up until today I haven't received my refund and when I make a follow up I get told that the matter is still to be finalized by the fiance department but every month Cell C never fails to debit my account but failed to protect me from being de*****ed they their own employee.