Disgusting Service

So we have 2 contracts with Cell C and now that it's time to upgrade we have no upgrade score on the system because we have to call the legal department. This was weird as we been paying our contracts religiously every month. Spoke to legal department who advise that there is a outstanding balance from and old Cell C contract that doesn't even belong to my wife as the current contracts are on her name and for that reason she can't upgrade. Also the outstanding amount on an old Cell C contract is apparently mine for which i have no idea about and have never received any calls or correspondence regarding this ever as far as I know I paid all my contracts up to date. This is just Cell C trying to score some money *******ly. I think the best people to investigate this will be ICASA. I am absolutely disgusted at the service from Cell C. Number 1 my contracts have nothing to do with my wife's. Number 2 I have no outstanding amounts with you guys this would've affected my credit score and I would surely know about it. Number 3 when my wife took out 2 contracts from you guys there was no problem... Why now when we want to upgrade there is a problem all of a sudden. All of a sudden you demanding R800 for who knows what. This is why Cell C is losing customers. Now my wife apparently has to get an affidavit to prove that she has no outstanding accounts with you guys... That's just sick.. I mean my wife surname isn't even the same as mine, neither is her ID number so my next question is how to you link her accounts with mine??? Something is seriously messed up at your organization and it needs to be fixed ASAP or ICASA will take it from here.