CD
Christopher D
1 reviews | Active since Jan 2014
04 Jul 2023, 09:24
Disgusting service
My wife tried to renew her contract, and wanted to stay with her Pinnacle 3 contract, with no handset. What does Cell C do? they put her on 3 Gig Data only contract so they remove her ability to make a phone call. Endless phone calls to the call centre later, endless promises by them for their mysterious "back office" to call you back (which they never do), then they close the call saying you were allegedly unreachable (Which is a lie). We give them an alternative number, still no response, They ***** up your contract and do nothing to fix it afterwards. Even visiting a branch is useless, you just end up with the same story.
CELL C - FOR YOURSELF - CELL C IS PATHETIC AND USELESS!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
04 Jul 2023, 10:26Dear Christopher Darling
Thank you for reaching out to us. Our Support Team is currently working on the query, we apologize for the delay we will revert back to you.
^VK
Thank you for reaching out to us. Our Support Team is currently working on the query, we apologize for the delay we will revert back to you.
^VK
Cell C's reply04 Jul 2023, 10:26
Official
Dear Christopher Darling
Thank you for reaching out to us. Our Support Team is currently working on the query, we apologize for the delay we will revert back to you.
^VK
Thank you for reaching out to us. Our Support Team is currently working on the query, we apologize for the delay we will revert back to you.
^VK
CD
Christopher D's updateReviewer Update
01 Aug 2023, 10:32Received a call from their Social Media division. They investigated the issue and found we were correct, and that they had not given us the contract we asked for. They promised to rectify my wife's account so that from this month (August) she would receive the contract that she requested, would receive her Minutes, SMS's and Data. They promised to call back by the end of the month in July to ensure everything was in order. NOTHING CHANGED, THEY DIDN'T FIX ANYTHING. They are STILL Charging us for the wrong contract. We will stop payment on the account and maybe then they will wake up. CELL C CONTINUES TO BE USELESS, MAKE A BUNCH OF EMPTY PROMISES AND ZERO FOLLOW THROUGH!
CD
Christopher D's update01 Aug 2023, 10:32
Reviewer Update
Received a call from their Social Media division. They investigated the issue and found we were correct, and that they had not given us the contract we asked for. They promised to rectify my wife's account so that from this month (August) she would receive the contract that she requested, would receive her Minutes, SMS's and Data. They promised to call back by the end of the month in July to ensure everything was in order. NOTHING CHANGED, THEY DIDN'T FIX ANYTHING. They are STILL Charging us for the wrong contract. We will stop payment on the account and maybe then they will wake up. CELL C CONTINUES TO BE USELESS, MAKE A BUNCH OF EMPTY PROMISES AND ZERO FOLLOW THROUGH!
CD
Christopher D's updateReviewer Update
01 Aug 2023, 15:03Thank you, issue finally resolved.
CD
Christopher D's update01 Aug 2023, 15:03
Reviewer Update
Thank you, issue finally resolved.
Cell C's replyOfficial
01 Aug 2023, 15:18Good day Christopher Darling
You're welcome. Thank you for allowing us the opportunity to assist.
^NT
You're welcome. Thank you for allowing us the opportunity to assist.
^NT
Cell C's reply01 Aug 2023, 15:18
Official
Good day Christopher Darling
You're welcome. Thank you for allowing us the opportunity to assist.
^NT
You're welcome. Thank you for allowing us the opportunity to assist.
^NT