Disgusting Service

I am not one to complain but unfortunately the level of service received from cell c is just putrid. I am disgusted by the way I have been treated not by 1 but more than 5 different agents from this company. I initially contacted cellc during the beginning of the pandemic to advise that I am unemployed and cannot afford to continue with contract only to be advised that agent has done so and set a payment plan that I will be able to afford however never received confirmation of this, later I received messages advising that my balance is increasing due to contract not being ended, when i contacted them again the agent advised that 1st agent never completed the action advised and wouldn't be able to because I owe them money. I explained that I didnt work and have a child and barely have enough money to put food on the table and whether its fair of them to continue charging me for data and minutes I dont have access to because the line is suspended the agent advised there nothing they can do, I have spoken to more than 3 agents since whom all either gave me attitude, became rude or dropped the line. When I initially contacted them during pandemic my balance was R2000+which I never disputed paying. The balance is now R6000+contract still has not been ended as requested, they still charging me for Sh#t service they provide. I have started a new job 2months ago, advised the agent I will pay balance but need them to end contract, the agent advised that I need to speak to customs I asked if she can transfer me, she then said i should call them with a attitude and dropped the line. Like what type of training do you give your agents Cell c it's disgusting that you feel this is a appropriate way to treat your customers.No apologies have been provided nothing has been done to complete my request