Disgusting service!

<p>End of April 2016, R2500 was *****ulantly taken out of my account by Cell C. I Have a contract them which comes to R489 p/m from a contract which I renewed in 2015. I phoned cell c and was told they will log it. cell c said that within 48hours I will be called and all information will be made available to me. Every time since I have called in, I did not get any service at all. I was continuously told that I wi;ll be called back or our ***** team will look into this and call you back. I also can'ty believe that cell C's ca;ll center is structured so unproffessional that there are never managers on site. It is absolutely appalling that agents are being suprevised by7 other agents. But let me tell you something, I am in managent in a call center too and I know colleagues do this because their managers are lazy and do not feel like dealing with difficult customers or difficult, all the while I am faced with *********** cell c staff. The autrociuos service from the agents when they continuously interupt you while you are speaking, haven't these agents been coached on tact and courtesy????, is by far the worst service i have ever experienced. </p> <p>I have been passed from pillar to post with no resolution, I called today and was told that a manager that is on leave is dealing with my issue. Can't they even think, how can you be on leave and be dealing with my query. How *********** must you be to even tell a customer that??? Then i asked for a supervisor, so that I can pump more efficiency into these poorly trained staff and managers, guess what? they pass me on to another agent who had no command of the conversation at all!!!! this person could not even deal with me!!!! How the helll does the thried largest network ***** up so bad????</p> <p>I have also been twitter and after my messgae was seen, finally somebody contacted me back. But OMG! more *********** idiots. I gave them a number on which to call me and they called on the wrong number, how do you get that right???? you must really be thic****!!! I am messaging back and forth and all I get asked is for my ID number. Eventually i gave it, you can understand my distrust in cell c by not with all the incompetence I now know how ***** could be done on my account. I requestedn information in order for me to see what has been done, such as: the ID that was sent in; the proof of address; the call recording; who was the *********** agent ( who was either too stupid to follow security protocol or helped commit *****). Still to today I have no information on any thing at all. I am asking the people who can help me with information they have which by law according to the customer protection act I have access to rightfully on my account. but nothing came to fruition. oh and the best part, after i just messaged a person who spoke to me via DM on twitter, this baffooon has the nerve to tell me the customer, the center of cell c's business that they will call me tomorrow!!!! I said, I am the customer and i request a call back now. they messaged back that they will call me tomorrow. I said you do not get to tell me a customer, the reason you're employed, when to call me. You call me when I request a call back, at my convenience not yours. And then guess what, no reply and no call. ***???? Cell C is the worst company in the world, with the most *********** people who cannot get any thing right!!!!!! I want a call from the CEO so I can tell him how his call center operation should be managed!!!!!!!!!! FFS! how can you have such poor service to a loyal customer!!!! I am sure they can see how long I have been with them!!!! I make a promose today, Cell c will never ever EVER EVER EVER get a good word out of me or any business at all. you never realised how bad it is untill you experience it. WOW!!! shockingly awful appalling disgusting pathetic *********** lazy SERVICE!!!!!!! oh and theser are the consumer protection acts that you have failed me, the heart of your business, on. </p> <p> </p> <p>Consumer Right No. 2: Right to Privacy</p> <p>Consumer Right No. 4: Right to Disclosure of Information</p> <p>Consumer Right No. 6: Right to Fair and Honest Dealing</p>