Disgusting service

I am writing to express my concern regarding my recent contract query with Cell c. Upon reviewing my statement for my month end (February) debit I discovered, I am being incorrectly billed for a SIM card instead of only the two devices and pro rata I initially agreed to on purchase telephonically.

I am not fami**** with the dates, but I called in wanting to cancel my mums contract ***.

An agent advised and said the 084 can be cancelled and made prepaid and there is a new deal for two devices.

Nothing was said about a SIM card.

I called in two weeks ago was sent from pillar to post and eventually was assisted and advised a call recording was requested.

Furthermore, that Sunday I was called for more clarification and since then have not been contacted regarding this said matter.

I would like this matter resolved as month end is coming up for a debit order.

I will not be pushed into a sale I did not agree too.

I would appreciate it if you could investigate this matter and correct my contract to reflect as per the original agreement.

Please can I also have the call recording for that sale.

Numbers: *** (mum) or ***

Either of the above numbers was where I was contacted for the sale.

Moreover, i said it is fine i will pay because nobody came back to me regarding the call recording i have sent numerous emails.

I went ahead to make a manual payment one digit wrong in the ref, i have sent through POP & bank statements still awaiting feedback. This month the debit did not go off as i closed that account until the matter is resolved.

Sent multiple emails and called numerous times, agents are of no help at all either. Spoke to Siya from customer service today asked if Jorge Mendes is still the CEO he said he does not know, he dont pay much attention to such things..... WOW!!!!