PS
Pauline Sannasi-Pillay

1 reviews | Active since Dec 2014

11 Apr 2016, 09:28

DISGUSTING SERVICE

I had daily calls from Cell C offering me upgrades from several sales agents. I was promised a package that included data and a cellphone cover. The phone was delivered without a cover. I called and emailed within the 5 day cooling off period but no one returned my various calls. I spoke to managers as well who was to retrieve the phone calls but 3 months later I am still waiting for managers to call!!! Disgusting service. I signed up for a contract with 500 mb of data and to my surprise I am only afforded 200mb of data, I toyed with the idea of changing networks before signing up, and I honestly wish I did. I have all the paperwork to prove that within the 5 days I made contact with them and asked them to pick up the cell phone. So yet again I find myself chasing after them. Not surprising that they called me daily sometimes 3 times a day to ask me to upgrade and now I cant get them to even answer the call, when I am sitting waiting for 30 minutes for someone to answer.

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Replies (1)
Cell C
Cell C's reply11 Apr 2016, 09:40
Official
Hello paulinepillay,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,