DISGUSTING SERVICE

CELL C as i have experienced as of late has terrible service. I had a query which they still haven't sorted out after they have told me that it will be sorted out within 24-48 hours. I have upgraded my WiFi data which they have done but the package that i had app**** for i didn't get, instead they have given me a 10 gig until the contract gets renewed in January 2020 which i haven't approved as the sales consultant told me that as soon as i receive the router the old package gets kicked out and the new package gets kicked in. No one can assist me there, no manager has even contacted me after how many phone calls.