NJ
Neels J
1 reviews | Active since Jun 2015
08 Dec 2021, 09:57
Disgusting service.
Since 1.12 2021 we have had virtually no signal in parts of Benoni. So no internet banking, no reading of gmail and calendar usage. 2 emails to Cell C and they have not even had the courtesy of a reply. My contract has only about 15 months left and I certainly know that I'll be moving to another service provider. Their branch at Oakfield's have no explanation.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
08 Dec 2021, 10:48Good day Neels
Thank you for contacting us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
^YM
Thank you for contacting us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
^YM
Cell C's reply08 Dec 2021, 10:48
Official
Good day Neels
Thank you for contacting us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
^YM
Thank you for contacting us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
^YM
NJ
Neels J's updateReviewer Update
08 Dec 2021, 10:55What do you mean by " We will endeavour to direct it appropriately"????
NJ
Neels J's update08 Dec 2021, 10:55
Reviewer Update
What do you mean by " We will endeavour to direct it appropriately"????
Cell C's replyOfficial
08 Dec 2021, 18:07You are welcome.
^NZ
^NZ
Cell C's reply08 Dec 2021, 18:07
Official
You are welcome.
^NZ
^NZ
NJ
Neels J's updateReviewer Update
09 Dec 2021, 09:0424 hours later and now I'm more on emergency calls only. You obviously do not have the ability to rectify your poor/no service so how do I go about canceling my contract?
NJ
Neels J's update09 Dec 2021, 09:04
Reviewer Update
24 hours later and now I'm more on emergency calls only. You obviously do not have the ability to rectify your poor/no service so how do I go about canceling my contract?
NJ
Neels J's updateReviewer Update
10 Dec 2021, 10:45Ref ***. We are now at day 10 with virtually no service or feedback.
I take it your will not bill me for the time you did not provide me with a full service?
I take it your will not bill me for the time you did not provide me with a full service?
NJ
Neels J's update10 Dec 2021, 10:45
Reviewer Update
Ref ***. We are now at day 10 with virtually no service or feedback.
I take it your will not bill me for the time you did not provide me with a full service?
I take it your will not bill me for the time you did not provide me with a full service?