Disgusting service!!!

Booked my faulty phone in with Cell C Canal walk and they replaced the phone with in 2 weeks no problem. After that it all went downhill. When i received the \replacement phone\" i inserted my memory card and it did not read. I then went back to book the phone in \"AGAIN\" on the 14 March 2016. After 2 weeks of receiving no feedback at all,i called Cell C Canal walk branch for 3-4 days straight and not once in that 4 days did anyone answer the phone. After all the calls i went in store and asked them what is happening, Philip (Consultant) then told me he cannot pick up anything on the system. I then asked him for all the contact numbers available so that i can call and hopefully get an answer (28 March 2016) The next day (29 March 2016) i Called the morning and didn't get an answer until 10:30am. Eventually i spoke to Nezaam (Consultant) and he said he picked up my Job number, and that he would follow up and call me back. 2 hours went by and no call yet, i called to follow up and he said he is still waiting and he will let me know. after another 2 hours It was 4pm and manager (Carl) said my phone was booked in under the incorrect IME number and i have to wait 7-14 working days AGAIN"