KM
Kavi M
1 reviews | Active since Jun 2021
29 Jul 2021, 13:54
Disgusting service
I have now had it with cellc. I am still waiting for an upgraded device for over a month. This is utter *******. There is no communication from cellc as to what is going on. They spin bull**** stories and I am utterly disgusted
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Replies (6)KM
Kavi M's updateReviewer Update
29 Jul 2021, 13:59You can never find a manager or team leader as they are always in meetings. They never reply to emails or call back. Is this the service from a company that supposedly prides itself on customer satisfaction?????
KM
Kavi M's update29 Jul 2021, 13:59
Reviewer Update
You can never find a manager or team leader as they are always in meetings. They never reply to emails or call back. Is this the service from a company that supposedly prides itself on customer satisfaction?????
KM
Kavi M's updateReviewer Update
29 Jul 2021, 16:17The device I'm waiting for is the S20FE which you don't have stock for the last month or so. Today the agent Tebogo malusi tells me that you don't have the watch in stock so that's the problem. This is nonsense as if you pull the audio from my previous calls you would also hear that the watch was always in stock. What is really frustrating is that a company cellc has made no effort to resolve this issue. As a customer Im expected to just wait without any complaints...that is really poor service. Secondly why are team leaders or managers never available...I was put on hold for over 30 minutes before I was told Michael Makhubele a team leader, will call me immediately. 2 hrs later and I am still waiting. I am open to taking another device on the same range I'm currently on but I absolutely refuse to start this whole upgrade process again. I am transferred between departments and have to give my details to every consultant who is as *********** if not more as the previous one. Maybe you should focus on providing efficient service outcomes instead of robots that just confirm details.
KM
Kavi M's update29 Jul 2021, 16:17
Reviewer Update
The device I'm waiting for is the S20FE which you don't have stock for the last month or so. Today the agent Tebogo malusi tells me that you don't have the watch in stock so that's the problem. This is nonsense as if you pull the audio from my previous calls you would also hear that the watch was always in stock. What is really frustrating is that a company cellc has made no effort to resolve this issue. As a customer Im expected to just wait without any complaints...that is really poor service. Secondly why are team leaders or managers never available...I was put on hold for over 30 minutes before I was told Michael Makhubele a team leader, will call me immediately. 2 hrs later and I am still waiting. I am open to taking another device on the same range I'm currently on but I absolutely refuse to start this whole upgrade process again. I am transferred between departments and have to give my details to every consultant who is as *********** if not more as the previous one. Maybe you should focus on providing efficient service outcomes instead of robots that just confirm details.
KM
Kavi M's updateReviewer Update
04 Aug 2021, 10:11What is going on Cell C???????????
KM
Kavi M's update04 Aug 2021, 10:11
Reviewer Update
What is going on Cell C???????????
KM
Kavi M's updateReviewer Update
12 Aug 2021, 05:38Cell C...what is going on? Still no device. Still no communication. . .
KM
Kavi M's update12 Aug 2021, 05:38
Reviewer Update
Cell C...what is going on? Still no device. Still no communication. . .
KM
Kavi M's updateReviewer Update
24 Aug 2021, 11:01Cell C??? What is going on... Inhave now been told my application cannot be found.....seriously...can someone at cellc please advise what us actully happening with my upgrade
KM
Kavi M's update24 Aug 2021, 11:01
Reviewer Update
Cell C??? What is going on... Inhave now been told my application cannot be found.....seriously...can someone at cellc please advise what us actully happening with my upgrade
KM
Kavi M's updateReviewer Update
20 Dec 2021, 13:244 months later...and cellc is still full of problems. I was approved the upgrade, received the upgrade contract but yet no device. It is pathetic. I am cancelling my contracts and moving to vodacom
KM
Kavi M's update20 Dec 2021, 13:24
Reviewer Update
4 months later...and cellc is still full of problems. I was approved the upgrade, received the upgrade contract but yet no device. It is pathetic. I am cancelling my contracts and moving to vodacom