Disgusting service!

I'm utterly disgusted at the service my mother received from a cell c call centre agent, after having supported the company for many years!<br> My mother took out a contract for a laptop towards the middle of 2013 which was supposed to expire between Apr/May of 2015.<br> I called cell c's call centre mid-Nov in pursuit of assisting her to find out why the company was still continuing charging her bank account for the product after it had expired. I was told by the agent that sometime before expiry, customers are called to remind them of the expiration, and also to find out which option they would select on expiration with the choices being to upgrade, cancel or to change to a subscription contract. My mother confirmed that she received no such call, and the agent was unable to ascertain if such a call was made. I was further informed that in the event that the customer doesn't make a selection, the subscription contract is automatically initiated and that the customer is charged for the benefits supp**** under the subscription. <br> Late Oct or early Nov, my mother had called the call centre, and she was received by an agent who threatened her that the contract and line will be cancelled.