DISGUSTING SERVICE

The account holder of a contract which was my dad had passed away in September I went into pavilion Cell c dealt with Avi who gave me a ref number and everything. gave in death cert and required documents the account instalment of R110 has been paid every month since his passing, the number has been blocked and as his daughter and my mom needing the phone number I asked them to please unblock her number and to please transfer it to prepaid, which the store tells me the call centre can do over the phone.The call centre tell me they cannot see any documents of my death therefore I must go into the store and the store says phone 140. My mom then gets a call saying she must pay R141 for a handset before she can do anything which I am refusing to pay as no one can help me in over a week and the phone is still blocked. This is the worst network I have ever come across and I have spent over 2 hours every time I phone the call centre!!!! all I want is the phone unblocked and on prepaid...ive done my part by paying and sending the necessary documents through. Have spoken to too many call centre agents to put all their names in here as I get transferred after explaining to each consultant!!