DISGUSTING SERVICE!!!!!

I am at my absolute wits end, angry and extremely upset with this awful service provide!!!! I have been without wifi for over a week (I run a business from home and have had to spend between R300 - R400 daily at a coffee shop with my staff in order to keep my clients happy). I have been logging calls every single day, which lasts for over an hour, speaking to various *********** call centre agents who cannot solve my issue. I was erroneously disconnected as first they said its a national error, then it was escalated, what nonsense!! I then made 12 more calls (bearing in mind that it lasts for more than an hour every single time!!!). I was then informed (yesterday) that I have NEVER had a fibre account with them and basically that I have received fibre for "free"for the last 12 months and the joke is the agent told me they will just write it off and I should reapply for a new fibre account!!!! Today I gathered all the debit order data for the last 7 months i.r.o my fibre clearly indicating that I have been debited every single month. I called the call centre again who then informed me YES MAM YOU HAVE A FIBRE ACCOUNT WITH US AND WE CAN SEE YOUR PAYMENTS, however I am unable to assist you and will have to escalate the matter again. I am still expecting a call which has still not happened. All I want is for my line which I am paying for to be reconnected IMMEDIATELY and an apology for their absolute incompetence. Lets see if someone is finally going to call me on ********** 277. I await in anticipation with no hope in sight!