Disgusting service

I called cell c customer care on the 23-07-2018 to get assistance in recharging my account and spoke to an agent called Lehlohonolo,he kept on saying the serial number I was giving him was incorrect until I lost it,the agent said as I quite#Maybe that’s how u were raised# he could have been more sympathetic and not tell me about how I was raised,he then released the call without helping me ,I asked for his name and he **** and said it’s Tebogo

Around 16:54 I called again to lay a complaint about him and the agent called Cebisile put me onlhold for almost 6 minutes after she was hesitant to call the team leader,the plan was just to get rid of me that’s why I was put on hold