Disgusting service

To whom it may concern

Good day I am currently on the line with a cell c Manager who does not want to send me my call log, apparently I failed security check. I mean if you give out sim cards as way to prompt your business then there should be a way that you can do alternative security check. The Manager has the never to disconnect the call while I asked her to hold, she told me that she can’t hold the line for more than 30 minutes but after 10 minutes she disconnected.

I mean what type of service is this, one team leader says this and the other says that.

First team leader says I can’t get my call log because I failed security check, to me that means they have it but they won’t send it. The second team leader says they don’t have my call log and I must request it from ********** You have been taking me for a ride for more than 5 years, I have been loyal with cell c but if this is the services I’m going to get then I will gladly move to a service provider that will give me better service.

I mean I’m at work and I get told to go to the store for the call log, like what bull is that, I’m at work some of us have to work. I get told to visit the website and get the log on the self-service portal, how will I get the OTP if it wants to send it to my number that is lost?????

Regards Thando Mbuli