Disgusting Service

I lost my phone so I tried contacting Cell C Customer Care twice to do a sim swap and I was not assisted since I failed the security questions so I decided to go on in-store which is the Cell C store at Bridge City Mall in Kwa Mashu in Durban, and that was a total waste of my time. Got there gave them the 5 numbers I called that day and it checked out, told them the data balance and which day I bought it and it checked out, told them my last recharge and the amount and that checked out, I told them the emergency balance but I could not remember the date I took it and was told I could not be assisted just because I couldn't remember the ****en date I borrowed airtime that's bullsh*t. I've used this number for about 3 years and it is linked to almost everything and I just lost it easily like that, I'll now miss out on job offers as I had that number in my cv. It was a ****ty service and good thing some of y'all stores are closing, would've been better if all your stores are closing cause you guys are so useless and ****en full of **** and from now onwards I will never use your network ever again.