disgusting service.

I am extremely disgusted at the service that I am receiving from Cell C @cell in Cavendish Square In May I was ****** of my cellphone. I immediately went to the branch to report the case of theft in order to blacklist the device as I am paying insurance for it. I was then first told I can get a new device rightaway, my query was not even relevant as they were now selling me a brand new contract without really mentioning this would be me taking out another one. as we continued I realized that this would be me having to pay two contracts I then said no thank you and would rather wait for insurance to pay out. I was then told that the line to blacklist device is offline and they have a backlog, that they would sms me this number as this is what I needed to open the case for my insurance claims I kept asking the consultant if this would affect my payout as the case should be done within 24 hours she just said I dont need to worry. I then only received the sms with blacklisting number 4 days later, I then rushed to the police station to make the case and rushed back to cell c, up and down all the time to go and submit docs, to my inconvenience my spare cell phone broke I the decided I will continue with the 2nd contract as its now been about 3 weeks since my claim was submitted and no response , I have noticed that they are very happy and quick to do a sale but not and enquiery. I also asked them to insure this new device she just said , oh that you can do again , or transfer the insurance of old contract to this one. I go back and forth to the branch on my off days spending alot of travelling fair, but not able to solve this matter. After 7 weeks I was told that I am missing an affivadit I once again rushed to the police station, more travelling money for this document only to be told that my claim was submitted too late and why have I not blacklisted the device in time? lol helooooo ya"ll had a backlog that has absolutely nothing to do with me, To make matters worst since this phone has been gone I am still paying the insurance 3 installments has gone off since then , I understand that the contract needs to be paid but why should I continue paying insurance? I get absolutely no response from them at all but they were very fast to have me take out another contract. It has cost me so much. I know I should not have taken a new contract but I still would have been without a phone today. I really dont know what to do anymore I would never ever recommend Cell C to anyone.