Disgusting service

I have been with Cell C for 4 years and I've been paying insurance for the entire 4 years.<br> I lost my phone on the 18th December 2014 and put a claim in on the 19th December 2014.<br> <br> I still don't have a replacement phone, call center agents just put me on hold, I don't know what's going on, supervisors are unavailable to give me answers. <br> <br> I'm extremely disgusted with your service considering I have 3 contracts with Cell C and every month they are the very first debit order to go off!!!!<br> <br> NB: I'm on hold right now #wow