jM
justin M

1 reviews | Active since Oct 2015

08 May 2017, 08:52

Disgusting service

<p>I went into Cell C Davenport store on the 11/04/2017 and handed in my phone for repairs as it would no longer log onto WIFI. I was told in the store it would take two weeks (10 working days), I rep**** in joke why so long and your consultant told me it has to go to Joburg. We laughed and I said no problem I will see you in two weeks. After three weeks of hearing nothing from Cell C davenport I got worried and I contacted the store. On the 03/05/2017 the Wednesday morning I phoned in to the store and spoke to Catherine she wasn’t aware of the situation and told me to give her a little while and she would get back to me, to let me know what was going on. By Saturday 06/05/2017 I still hadn’t heard from Catherine, so I phoned in to the store again! I then had to speak to Ugeshin I think his name was. He had such attitude over the phone and told me he would be finding out what was going on and would return my call in 5 minutes, after two hours I hadn’t heard from him so I tried to phone the store again but only to have the phone ring to voicemail on four occasions. I then gave up as I could see that I wasn’t going to be answered! it is now Monday 08/05/2017 and still i havent heard back from either Catherine or Ugeshin. i even tried to Email the store but i couldnt as the store Email box is full and emails cant be delivered. </p>

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Replies (3)
Cell C
Cell C's reply08 May 2017, 09:05
Official

Hi Justin

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 May 2017, 09:45
Official

Nelly confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 May 2017, 14:32
Official

As per feedback, you have been assisted with this matter.

Regards

Cell C | PN

Best regards,