Disgusting Service!!!

<p>On Friday 24 March 2017, I called CellC to obtain a new contract with them. I was helped by Vusi Masia.</p> <p>Vusi asked me for my details and did a check on system, after which he told me all is well and that i may choose a cell phone within a price range of +-R511.00.</p> <p>He went through the entire application with, asked me to submit my bank statement, ID and payslip whilst on the line. He then gave me the thumbs up - went through all the terms and conditions and made me accept the contract telephonically. He then went as far as telling me to do a swap and expect delivery by Wednesday. He took down my delivery address and asked me to please call him once the device arrived so that we could complete the sim swap. The deal was concluded and i WENT ABOUT MY WEEKEND EXPECTING MY PHONE THIS WEEK.</p> <p> </p> <p>To my surprise i receive an sms today "Thank you for your application, unfortunately you do not qualify". I immediately picked up the phone and called Vusi, my exact words to him was "is everything gone through because i am expecting my phone and i got an sms saying it didn’t go through" His reply was yes everything is gone. give me you ID number and i will check. He then tells me that the application was declined!!!!!!!!</p> <p> </p> <p>Two things; All calls on my side are recorded. At no point during the sale did VUSI ever mention to me that the deal was subject to approval! Never did he once tell me that he will need to send my documents for approval. He made me believe that the deal is concluded and that i will be getting my phone this week.</p> <p> </p> <p>He then has the Audacity to call me and very rudely and blatantly called me a **** stating that he told me only once the deal is approved!!!!!! Utter bull****! This is gross misleading and misinterpretation by CellC - i would have went to another provider over the weekend.</p> <p> </p> <p>I want a manager told sort this mess out immediately !!!!!!! i will not be made a fool by you guys. Absolutely disgusting!!!!!!!!!!!!!!!!!!!</p>